FREQUENTLY ASKED QUESTIONS
FAQS
What materials do you use for your grillz?
We craft our grillz using the finest 10K, 14K, and 18K Italian Gold, as well as 925 Sterling
Silver. Each piece is made from authentic precious metals to ensure quality, durability, and shine.
How does your pricing work?
Our commitment is to keep pricing transparent and competitive. We guarantee that our grillz will always be priced lower than our competitors while maintaining the same premium quality.
Do you offer financing or payment plans?
Yes. We currently offer Afterpay and are working to integrate Klarna and Affirm, giving you flexible options to split your payments into easy installments.
How do I get a mold made for custom grillz?
Every order comes with a mail-in kit that includes everything you need to take your dental impression at home. We also provide a step-by-step guide and video instructions. For the best results, you may also choose to have a mold done by your dentist. Please note: an accurate mold is essential to ensure your grillz fit perfectly.
How long does production take?
Plain grillz: ~2 weeks Iced-out grillz: ~4 weeks
Do you ship internationally?
Currently, we ship within the United States only — but international shipping will be available soon.
What if my grillz don’t fit?
If your grillz don’t fit, we will work with you to get a remold and refit at no extra cost. Since
each set is custom-made, refunds are not available.
How do I take care of my grillz?
We recommend using a jewelry cleaner to keep your grillz shining. We will also be launching our own cleaners soon. You can also send your grillz back to us for free professional cleaning.
Are grillz permanent?
No, our grillz are removable fashion jewelry designed for style and expression. They are not a permanent dental solution.
What is your return / refund policy?
Since every grillz set is custom-made from melted and crafted precious metals, refunds are not available. However: - If there’s a fitment issue, we will redo your grillz. - If there’s a design dispute, we will review our records. If the grillz do not match the ordered design, we will remake them at no cost.